FAQs

Frequently Asked Questions

General Inquiries

  • What is La Vie Executive Health Centre, and what services do you provide?
  • At La Vie Health Center, we extend beyond the role of a private healthcare provider in Oakville; we’re your dedicated ally in achieving personalized and comprehensive wellness. As a prominent private medical clinic, our unwavering commitment revolves around providing exceptional care tailored to the unique needs of you and your family.

    Our primary objective is to proactively maintain your health, prioritizing preventive care, early detection, and leveraging advanced treatments to enhance your overall well-being. Our focus isn’t solely on treating illnesses; it’s about enhancing and enriching your life.

    Our array of services is both extensive and dedicated. From primary care to specialized consultations, diagnostic testing, and the facilitation of individual and corporate wellness programs, our clinic is your all-encompassing healthcare partner. It’s not just about the services we provide; it’s about how we deliver them.

    Within our state-of-the-art facilities, we seamlessly blend compassion with cutting-edge medical technology to ensure precise and efficient diagnoses. Each interaction, diagnosis, and treatment plan is strategically crafted to propel your health forward, marking every step as progress on your journey to well-being.

  • Are there any specialized services offered at La Vie Executive Health Centre?
  • Introducing our Comprehensive Health Assessment service – a meticulous examination of your health. This thorough health evaluation is crafted to identify potential health issues in their early stages while tailoring wellness plans to your individual needs.

    As a part of La Vie’s Point One Care Program, you gain access to our outstanding Medical Concierge services, a new standard in personalized healthcare. This service goes beyond mere medical assistance; it offers unparalleled convenience through virtual consultations.

    We’ve developed this service with the understanding that every moment in your day matters, and your health concerns should be addressed with the ease and convenience you deserve. It’s about the reassurance that comes with knowing your health is in capable and compassionate hands. Through our Medical Concierge services, we’re elevating personalized healthcare to a level of excellence you’ve never encountered before.

  • What are the operating hours of your Oakville clinic?
  • At La Vie Executive Health Centre, we understand that healthcare should fit seamlessly into your schedule, not the other way around. That’s why our clinic offers flexible operating hours, so you can focus on what truly matters – your health and well-being.

    Our Oakville clinic, located at 2201 Bristol Cir unit 203, Oakville, ON L6H 0J8, opens its doors from 8 a.m. to 4 p.m., Monday through Friday, and 9am to 1pm on Saturdays.

  • How do I make an appointment?
  • Booking an appointment at La Vie Executive Health Centre is simple and convenient for you. Feel free to contact us at (613) 231 – 3666 or drop us an email at [email protected]. Our team is here to help you coordinate your visit.

    Alternatively, you can visit our website at https://www.laviehealth.com/contact/. Just complete the form with your details, and once submitted, a Patient Advisor from our team will get in touch with you promptly. We’re dedicated to making your appointment process smooth and accessible.

  • Do I need a referral to visit the clinic?
  • No you don’t Absolutely, everyone is welcome! We start your healthcare journey with our Comprehensive Assessment, delving into your existing medical concerns, lifestyle factors, and identifying any potential risk factors.

  • Where is the clinic located? Is there parking available?
  • Our Oakville clinic, located at 2201 Bristol Cir unit 203, Oakville, ON L6H 0J8, opens its doors from 8 a.m. to 4 p.m. Monday through Friday, and 9am to 1pm on Saturdays.

    And yes, absolutely – to ensure convenience and ease of access for our patients, we have parking available at both locations. We understand the importance of every minute in your day, so we’ve made sure you can reach us without any hassles. We look forward to your visit and are ready to assist with your health needs.

  • Can I get a same-day appointment?
  • We strive to facilitate same-day appointments whenever possible, utilizing advanced technology like our virtual care platform and Tytocare remote examination to enhance accessibility and convenience for our patients.

  • Who are the doctors or healthcare professionals available at the clinic?
  • We are honored to house an exceptional cadre of healthcare professionals committed to delivering superior quality care. Our team comprises dedicated Family doctors, Emergency Medicine physicians, and our esteemed Medical Director, Dr. Hassan Sannoufi. In addition to Dr. Rosenbloom, who contributes as an example, we have a roster of other skilled doctors whose unwavering dedication to your health sets the foundation of our practice.

    It’s important to note that we refrain from categorizing ourselves as a “private” clinic, aligning with guidelines from the CPSO and OHIP. For our specialists, we boast access to an extensive network, facilitating connections to a multitude of specialists. Furthermore, we have the privilege of offering private specialist consultations in Quebec and the USA.

    Our accomplished team extends beyond medical practitioners to include Registered Nurses, Psychotherapists, and a proficient Administrative Team. Together, we work collaboratively to ensure that your health requirements are addressed comprehensively.

    While this succinct overview introduces you to our team, we encourage you to explore our dedicated page to meet each member individually. Detailed profiles featuring their expertise and roles within our clinic provide valuable insights into the professionals who are dedicated to your care.

    To view our team, please follow this link: https://oakville.laviehealth.com/meet-our-health-care-team/

  • What is your policy on confidentiality and patient privacy?
  • At La Vie Executive Health Centre, we hold a deep regard for the privacy of our patients. Recognizing the necessity to collect personal information for optimal care, we want to assure you that this is conducted with your explicit consent and exclusively for the purpose of providing exceptional healthcare.

    Our confidentiality practices not only align with but surpass the standards outlined by the Personal Health Information Protection Act (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA). These regulations guide the responsible handling of personal data in commercial activities, emphasizing boundaries for collection, use, and disclosure.

    Rest assured, your data is safeguarded and stored with the utmost security, retained only as long as mandated by law or necessary for your ongoing care. We are steadfast in our commitment to never release, sell, or exchange your personal information for any purpose. Additionally, stringent procedures are in place to ensure that your information remains accessible only to authorized team members and our trusted health partners.

La Vie Health’s Point One Care Concierge Medical Service

  • What is La Vie Health’s Point One Care Concierge Medical Service?
  • La Vie Health’s Point One Care Concierge Program is crafted to offer tailored medical support and extensive case management. As a participant in this initiative, you’ll have a dedicated nurse serving as your personal health advocate, ensuring effective oversight of your healthcare needs.

    This program delivers assurance, granting access to a team of healthcare professionals, including an on-call physician for health guidance, regardless of your location or the time of day. Our commitment goes beyond swift access to premium medical care; we also take care of coordinating all medical tests and specialist appointments, allowing you to unwind while we manage your healthcare journey.

    Upon enrollment in the Point One Care Concierge Program, you’ll receive contact information for your Nurse Care Coordinator and an email address for immediate communication. Our healthcare professionals are prepared to evaluate your needs, advocate on your behalf, and promptly address any concerns you may have. Additionally, we offer TytoCare, an innovative telehealth solution bringing comprehensive healthcare to you, facilitating remote consultations and minimizing disruptions to your hectic schedule.

    For additional details, please explore our Point One Care Concierge Program page.

  • How do I sign up for La Vie Health’s Point One Care Concierge Medical Service?
  • If you’re interested in signing up for La Vie Health’s Point One Care Concierge Medical Service, simply give us a call at (613) 231-3666. Alternatively, you can visit our website at https://oakville.laviehealth.com/contact/ and fill out the provided form. Once completed, one of our patient advisors will reach out to assist you promptly.

  • Can I request prescription refills online or over the phone?
  • Certainly! As a valued member of La Vie, you have the convenience of requesting prescription refills through our online platform or over the phone. Our virtual care system is purposefully crafted to enhance your healthcare journey, aiming for utmost simplicity.

    This user-friendly online platform facilitates smooth communication between you and our dedicated La Vie healthcare team. Initiating a prescription refill is as straightforward as sending a brief text message through the platform. Rest assured, our dedicated team will promptly address your request and notify you once the process is successfully completed.

  • What are the key features of the Point One Care Medical Concierge service that set it apart from traditional healthcare services?
  • Our Point One Care Medical Concierge service redefines healthcare with an array of exceptional features that far exceed what traditional healthcare services offer:

    Our Exclusive Medical Concierge Service goes beyond the conventional healthcare model, offering a range of exceptional features tailored to redefine your healthcare experience:

    • Tailored and Dedicated Healthcare: In the Point One Care Concierge Program, you’re not just a patient; you’re a unique individual with distinct health requirements. We guarantee personalized healthcare support, with a team of experienced professionals ready to address your needs. Each member is matched with a dedicated Nurse Care Coordinator to oversee all aspects of your medical care.
    • Virtual Consultations: Our service transcends the confines of traditional clinics. Our Point One Care Concierge Program introduces the option for virtual consultations through our advanced online platform, facilitating seamless communication with a La Vie provider via text, phone, or video.
    • Effortless Care Coordination: Our medical experts collaborate seamlessly to ensure coordinated care. From scheduling specialist appointments to managing referrals and treatment plans, we prioritize a well-integrated and efficient healthcare journey.
    • Proactive Preventive Care: Our focus extends beyond treating existing conditions; we emphasize preventive care. Striving for early detection of potential health risks, we promote measures to maintain optimal health.
    • Long-Term Care Relationships: At La Vie, we emphasize building enduring relationships between patients and healthcare providers. This continuity fosters a deeper understanding of your medical history and evolving health needs, enabling highly personalized and effective care.
    • Premium Concierge Experience: Our ultimate objective is to deliver a top-tier, concierge-style healthcare experience, surpassing the standard service levels of traditional healthcare settings. Our Point One Care Concierge Program is designed to elevate your healthcare experience.
    • Annual Preventive Assessment: Every member benefits from a comprehensive 90-minute annual physical, ensuring thorough screening and monitoring of any health concerns or risk factors.
  • What are the benefits of the new concierge program – the Annual Preventive Assessment?
    • Comprehensive Health Evaluation: Experience a thorough assessment of your overall health to detect potential concerns early on. Our goal is to identify and address issues before they progress.
    • Baseline Blood Analysis: Our in-depth blood tests are personalized to uncover subtleties in your health, whether it’s a deficiency or an early indication of conditions like diabetes or cholesterol imbalances.
    • Tailored Health Action Plans: Based on our physicians’ findings, we collaborate with you to create an action plan that not only aligns with the Comprehensive Assessment’s results but also ensures we address every aspect of your health.
    • Personalized Risk Assessment: By understanding your medical history and lifestyle, we create a unique health profile. This enables us to identify and address specific risks that are most relevant to you.
    • Thorough Functional Examination: Benefit from a comprehensive 45-minute examination by our top physicians. We assess vital signs to heart health, ensuring you’re in optimal condition.
    • Abdominal and Pelvic Ultrasound: Our non-invasive ultrasound screens for underlying abdominal or pelvic conditions. It serves as a baseline for comparison with your previous ultrasound conducted during the Comprehensive Assessment.
    • Commitment to Long-Term Health: At our clinic, we prioritize your enduring well-being. Emphasizing prevention and early detection, we guide you on a journey of sustained health, understanding your evolving needs and adjusting care accordingly.
  • How can I make use of the virtual consultations?
  • Telehealth consultations play a crucial role in our array of services at La Vie Health, providing a convenient and accessible option. Our virtual consultation services are accessible through a specialized online platform. Upon logging in, you gain direct communication access with our La Vie healthcare providers, utilizing text, phone, or video calls.

    This platform caters to various healthcare needs, from discussing health concerns and seeking medical advice to requesting prescription refills. Its utility extends to emergencies beyond our regular operating hours, serving as a prompt channel to connect with a La Vie Health provider.

  • Are there any additional costs or membership fees associated with the Medical Concierge service?
  • Yes! This service has an annual block fee.

  • How will the annual block fee be billed? Is it a one-time payment or can it be paid in installments?
  • The annual block fee can be paid through monthly installments or one lump sum payment.

La Vie Health’s Comprehensive Assessment

  • What is included in the Comprehensive Health Assessment service, and what medical areas does it cover?
  • At La Vie Executive Health Centre, our Comprehensive Health Assessment, averaging 5 hours, aims to establish a preventative and early detection approach to your health. This service involves a seven-step Comprehensive Wellness Assessment, carried out by our experienced doctors, nurses and team of personal trainers in one or two days, depending on your preference.

    The Comprehensive Assessment is organized into two phases:

    Phase One:

    • History and risk stratification review (30-45 minutes): A complete health history review and risk analysis.
    • Comprehensive testing (45-60 minutes): Various tests including ECG, pulmonary function test, audiometric testing, complete blood work, and vision testing.
    • In-Body composition Analysis (15 minutes): Advanced evaluation of your body’s fat, water, and muscle components.

    Phase Two:

    • Comprehensive physical examination and interactive health review (90 to 120 minutes): An in-depth wellness/preventive assessment.
    • Comprehensive diet and nutritional assessment (30-45 minutes): A personalized nutrition and supplement plan crafted by our dietitian.
    • Health Report and Health Action Plan/Explanations and Recommendations (15-30 minutes): A detailed Health Action Plan crafted by our preventive physician.
    • Fitness assessment: A detailed fitness evaluation, if requested.

    For more information, you can visit our One Day Comprehensive Wellness Assessment page.

  • How do I schedule for the Comprehensive Assessment?
  • To schedule your Comprehensive Assessment, you can reach us directly at (613) 231-3666. If you prefer, you can also visit our website at https://www.laviehealth.com/contact/ and complete the form. A patient advisor will then promptly get in touch with you.

  • What preparations should I do before going through the Comprehensive Assessment?
  • A detailed preparation package will be emailed to you with your itinerary once your assessment is booked.

  • Can the Comprehensive Assessment be done remotely or is it in-person only?
  • The Comprehensive Assessment can be done in person only.

  • How often should I get the Comprehensive Assessment done?
  • The frequency of our Comprehensive Health Assessment depends on factors such as your age, risk factors, family history, and health goals. Following your initial evaluation, your physician will offer personalized advice on the recommended frequency. Opting for our Point One Care program ensures an annual preventive assessment, providing ongoing proactive care.

  • How long does the Comprehensive Assessment typically take to complete?
  • Our in-depth health evaluation unfolds in two distinct stages. The first phase entails a thorough examination lasting around one and a half hours. Subsequently, we proceed to a more detailed assessment in the second part, typically spanning three and a half to four hours. This dual-phase approach guarantees a comprehensive and meticulous analysis of your health.

  • Is the Comprehensive Assessment service primarily focused on preventive care or addressing existing health concerns?
  • Our Holistic Evaluation service seamlessly blends preventive care with the effective management of existing health concerns you may be facing. It conducts a thorough examination of your overall health, incorporating screenings to identify potential health risks and pinpoint any pre-existing conditions.

    This two-pronged strategy promotes overall well-being, allowing us to detect potential health issues in their initial stages. Should intervention be required, our timely actions guarantee that you receive optimal care precisely when you need it.

  • Are follow-up consultations or treatments included in the Comprehensive Assessment package?
  • Upon the successful completion of our In-Depth Evaluation, you will be presented with a detailed Health Action Plan. This plan provides an overview of your results and our recommendations based on the assessment findings. To facilitate the seamless execution of this plan, your assigned Nurse Case Manager will take the lead in organizing all necessary referral appointments as indicated in the Health Action Plan, aligning with the discussions held with your doctor during the assessment.

    Once La Vie Executive Health Centre receives the results from the referrals and diagnostic tests, we schedule a final follow-up appointment, typically around three months after the assessment. This meeting serves as a pivotal moment where we thoroughly review the findings and recommendations outlined in the Health Action Plan. It’s an opportunity for you to gain a comprehensive understanding of your health status, ask any questions you may have, and receive additional guidance or support as needed.

    The completion of the In-Depth Evaluation, coupled with the final follow-up appointment, marks the culmination of your comprehensive health assessment journey. This process ensures that you are equipped with the essential knowledge and guidance to effectively manage your well-being.

    For continued health management and personalized care beyond the In-Depth Evaluation, we extend an invitation to join our exclusive Medical Concierge Program, Point One Care. This distinguished program offers a range of additional benefits and services meticulously tailored to address your unique health needs.

  • Is the Comprehensive Health Assessment suitable for individuals of all ages, or is it geared towards a specific age group?
  • Our Comprehensive Health Assessment stands as a versatile health tool suitable for individuals of all ages. It conducts a thorough examination of your overall health and well-being, proving advantageous for individuals in various life stages.

    Irrespective of your age, this assessment is customized to emphasize preventive care and identify potential health concerns, addressing the specific needs of each individual.

    Whether you’re in the stages of childhood development, the prime of adulthood, or the golden years of seniorhood, the Holistic Health Evaluation serves as an essential instrument for early detection, managing health conditions, and fostering optimal well-being. It’s a comprehensive analysis of your health that is as distinctive as you are.

For More Information

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Get in Touch

Kanata

150-525 Legget drive Kanata, Ontario K2K 2W2

(613) 592-0862

(613) 592-4193

Monday to Friday 8 a.m. – 4 p.m. Saturday 9 a.m. – 1 p.m.

Ottawa

100 Queen St., Suite 940 Ottawa, Ontario K1P 1J9

(613) 231-3666

(613) 233-1451

Monday to Friday 7 a.m. – 3 p.m. Saturday 9 a.m. – 1 p.m.

Oakville

2201 Bristol Cir unit 203, Oakville, ON L6H 0J8

905-528-4322

Monday to Friday 8 a.m. – 4 p.m.